Friday, October 28, 2011

The DoubleTree Hotel Knows Customer Service

I was in the middle leg of a three-part trip that took me from my home in Rochester to NYC for the day, then an evening flight to Chicago, where I was to meet a client the next day.

I had to wake at 4am to catch a 6am flight to LaGuardia.  I ate two bagels when I landed.  Breakfast accomplished.  I worked all day...skipping lunch...at a client's location, then proceeded on to what is normally a half-hour drive to the airport to catch my flight to Chicago.  After two hours in traffic, I got to the airport, ran through security, ran through the terminal, ran to my gate and was the last one to board the flight.  The plane pushed away from the gate at 7pm, and we didn't take off until 8pm.  For dinner, I had a wonderful can of ginger ale as I sat cramped in my seat, elbow-to-elbow with my seatmates, with my underwear giving me a screaming wedgie.

Wednesday, October 12, 2011

Free Generic Photos on Your Website Cost More Than You Think


Sure...using free or low-cost stock generic images on your web site can be quite a cost effective means of adding content to your website,  but like the old adage says, "You get what you pay for".

The New York Times published a recent study by Jakob Nielsen, a web site consultant and author of several books about web design and user interface.  The research showed that most people that browse web sites ignore royalty-free or generic images that were purchased from stock agencies.  Not only that, but the images only added clutter to the page and didn’t necessarily help from a business standpoint.